Project Tech Support Engineer

  • Support
  • Amsterdam, Nederland

Project Tech Support Engineer

DIT IS DE ROL

Effectory is Europe's market leader in employee feedback. Over the past twenty years, our team of 25 Software Developers has built the coolest and most innovative feedback software there is out there. We build our software with C#, .NET Core and Angular in an Azure Environment. 


With this software, our colleagues can set up surveys and gather feedback among the employees of our clients and find out how they feel about their employer. We work for major companies in the Netherlands and abroad, so these are big and complex projects. Our Project Managers send our surveys to tens of thousands of employees that speak dozens of different languages. 


Our software landscape consists of several homemade applications. As our Project Tech Support Engineer you master all these applications and know exactly how the work functionally, but also in the back-end. Besides that, you know our processes and how they translate to our systems. You are always in close contact with the Project Managers before, during and after a project goes live.  You help the project managers to prepare the more technical aspects of a project and you support them when they run into issues with our in-house-developed software. They are important users of our software and often need help from someone with extensive technical knowledge because the systems are complex. In some cases, our colleagues run into a bug, mistake or error in system that needs to be analysed and fixed. In other cases, something goes wrong in the project configurations that causes trouble.  


By proactively checking the back end of the system, you can see whether everything goes well and smooth and with your skills you can do quick fixes if needed. 


In any case, you are like a mechanic that makes sure that the engine runs smooth and, if needed fixes it. So, if analysing problems, solving puzzles, and helping people gives you energy, then this might be your next job. 


Tasks & responsibilities 

  • Staying up to date on all projects of team International
  • Solve problems before they arise by monitoring the back end of systems 
  • Work together with the Project Managers to make sure that all projects go smooth 
  • Check project configurations  
  • Fix bugs and come up with suggestions for long term solutions 
  • Attend sprint reviews and share observations  
  • Advise on choosing the correct processes and settings in line with client needs and product vision 
  • Educating team International on product developments  
     

Find more information on our technical team on https://tech.effectory.com/ 

DIT BEN JIJ

We are looking for someone with at least two years of working experience and who has an affinity with complex software systems. Having experience with SQL is a must and you have to be able to read code written in C# and JavaScript and find bugs. 

It is most important that you love to dive into problems and solve them. You troubleshoot in a structured manner and keep calm when things get stressful. Besides that, it is important that you have a proactive and service-minded attitude and that you just like to help people. You will have to learn your way around in our domain, which is complex. For this, you must be someone who knows when to ask for help.


We are looking for someone with knowledge at a bachelor level, preferably in a science subject. This position might be interesting for someone who is currently working in support and that is looking for a next step and who wants to work more proactive. Or for a Developer who doesn't like writing code all day, or a project manager that has a strong affinity with data and had experience with SQL. We're open to anything, as long as you are living in the Netherlands and have the skills and personality to do the job!


THIS IS US

Effectory – Europe’s leading provider of Employee Listening solutions – is a thriving company with more than 200 entrepreneurial, young and ambitious professionals who help organizations to collect feedback and ideas from their employees. Our mission is to make the working world a better place. Based in the center of Amsterdam, Munich, Malmö and Cape Town, our multi-disciplinary and self-managing teams collaborate with more than 1.200 clients in over 110 countries in ‘industries’ as varied as Retail, Production, Business & Financial Services and Non-Profit.


THIS IS WHAT WE OFFER
Temporary changes while working remote:

  • Work from home enablement: We facilitate chairs, desk, screens and support.
  • Stay healthy & fit: online yoga, meditation & HIT classes.
  • A lot of fun initiatives to stay connected with each other.
  • Structural transparent and interactive company updates about where we stand, where we are going while give stages to teams and customers.
  • Online summer & winter school to work on your development.

Our normal package:

  • Working from our wonderful office in Amsterdam overlooking the canals (during breaks on our roof terrace or company boat).
  • Healthy lunches, special snacks and Friday drinks.
  • Annual celebration events such as our Christmas party, Rooftop party & the Big day.
  • Working at a self-managing organization means that you'll have the freedom to decide yourself how you want to reach your goals.
  • Working flexible: Able to work from the office or from home.
  • A mentor to guide you through the onboarding phase together with an inspiring on-boarding program and a lot of nice workshops (on & offline).
  • Extensive professional and personal development opportunities, on and off the job.
  • Laptop, screens & mobile phone.
  • A competitive salary and a fair piece of the profit-pie.


THIS IS HOW IT WORKS

1. You want this job: submit your application via the link below

2. We are intrigued: join a phone or video call to further introduce yourself and ask questions 

3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better 

4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling 

5. We want to see you in action: you complete a case/assessment (if applicable)

6. The final hurdle: we agree on terms & conditions, we sign and you start!