Software Support Engineer

  • System Engineering
  • Amsterdam, Netherlands

Software Support Engineer

THIS IS YOUR JOB

'DO YOU LOVE TECHNOLOGY?'

Effectory is Europe's market leader in employee feedback. Over the past twenty years, our team of 20 Software Developers has built the coolest and most innovative feedback software there is out there. We build our software with C#, .NET Core, Angular and Aurelia in an Azure Environment. With this software, our colleagues are able to set up surveys and gather feedback among the employees of our clients and find out how they feel about their employer. We work for major companies in the Netherlands and abroad so these are big and complex projects.

As a Software Support Engineer, you are the first point of contact to colleagues when they run into issues with our in-house-developed software. They are the users of our software and often need help from someone with extensive technical knowledge. In some cases, our colleagues run into a bug, mistake or error in data that needs to be analyzed and (if possible) fixed with a quick fix.

In all previously mentioned situations, you are to our colleagues what a doctor is to someone who's ill. You make things better so that they can proceed with doing what they do best. So, if analyzing problems, solving puzzles and helping people gives you energy, then this might be your next job.

Find more information on our technical team on https://tech.effectory.com/


THIS IS YOU

THIS IS YOU

We are looking for someone who has an affinity with software development, preferably with a technical background. You don't have to be a hardcore Developer, because there is room to learn and grow. Of course, if you do have experience with C#, T-SQL, and JavaScript, then you will have a big head start.

It is most important that you love to dive into problems and solve them. You troubleshoot in a structured manner and keep calm when things get stressful. Besides that, it is important that you have a service-minded attitude and that you just like to help people. You will have to learn your way around in our domain, which is pretty complex. For this, you have to be someone who knows when to ask for help.


We’re looking for someone with knowledge at the bachelor level, preferably in a science subject. This position might be interesting for someone straight out of school, but also for a Developer who is looking for something different. We're open to anything, as long as you have the skills and personality to do the job!


THIS IS US

Effectory – Europe’s leading provider of Employee Listening solutions – is a thriving company with more than 200 entrepreneurial, young and ambitious professionals who help organizations to collect feedback and ideas from their employees. Our mission is to make the working world a better place. Based in the center of Amsterdam, Munich, Malmö and Cape Town, our multi-disciplinary and self-managing teams collaborate with more than 1.200 clients in over 110 countries in ‘industries’ as varied as Retail, Production, Business & Financial Services and Non-Profit.



THIS IS WHAT WE OFFER
Temporary changes while working remote:

  • Work from home enablement: We facilitate chairs, desk, screens and support.
  • Stay healthy & fit: online yoga, meditation & HIT classes.
  • A lot of fun initiatives to stay connected with each other.
  • Structural transparent and interactive company updates about where we stand, where we are going while give stages to teams and customers.
  • Online summer & winter school to work on your development.

Our normal package:

  • Working from our wonderful office in Amsterdam overlooking the canals (during breaks on our roof terrace or company boat).
  • Healthy lunches, special snacks and Friday drinks.
  • Annual celebration events such as our Christmas party, Rooftop party & the Big day.
  • Working at a self-managing organization means that you'll have the freedom to decide yourself how you want to reach your goals.
  • Working flexible: Able to work at the office or from home.
  • A mentor to guide you through the onboarding phase together with an inspiring on-boarding program and a lot of nice workshops (on & offline).
  • Extensive professional and personal development opportunities, on and off the job.
  • Laptop, screens & mobile phone.
  • A competitive salary and a fair piece of the profit-pie.


The salary range for this position is around: 35.000 - 44.000 gross a year, depending on your experience.



THIS IS HOW IT WORKS

1. You want this job: submit your application via the link below

2. We are intrigued: join a phone call to further introduce yourself and ask questions 

3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better 

4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling 

5. We want to see you in action: you complete a case/assessment (if applicable)

6. The final hurdle: we agree on terms & conditions, we sign and you start!