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Customer Success Manager DACH

  • Hybrid
    • Munich, Bayern, Germany
  • €45,000 - €68,000 per year
  • Customer Success

THIS IS YOUR JOB

At Effectory we help organizations to perform better through employee feedback, fostering a people-centric approach to reaching their goals. We are on an ambitious growth path towards the future guided by our North Star: build meaningful organizations with the voice of every employee. Over the past year, we at Effectory have worked hard on our transition towards SaaS. We already have a strong foothold at the Dutch market but we can't be stopped there! As we expand our operations in the DACH region, we are seeking a customer obsessed colleague to join our team as a Customer Success Manager. 


ABOUT THE ROLE

As a Customer Success Manager, you'll be the key driver of our clients’ success. You will foster trusted relationships, manage expectations, and guide clients to reach their goals. As the first point of contact, you'll play a pivotal role in ensuring customers maximize value from our products and services while identifying new commercial opportunities to grow our client base. 


  • Client Onboarding & Engagement: Plan, coordinate, and manage the onboarding process while driving ongoing engagement with multiple clients simultaneously.
  • Goal Setting & Review: Collaborate with clients to set clear goals and conduct quarterly reviews to assess and refine objectives.
  • Product Adoption: Ensure clients fully leverage our solutions, identifying ways to maximize the impact of our offerings.
  • Commercial Growth: Identify opportunities for upselling and cross-selling, working closely with the sales team to close deals and grow our commercial footprint.
  • Cross-functional Collaboration: Share insights and trends with sales, product, and leadership teams to ensure market needs are met and future opportunities are captured.


You will manage the full breadth and variety of customers within Effectory – across different industries and organizations. Are you ready for this challenge?

THIS IS YOU

  • Relationship Building: Proven ability to cultivate and maintain trusted, long-term relationships with clients.
  • Commercial Savvy: Strong ability to spot commercial opportunities and run negotiations with our sales team to drive results.
  • Problem Solver: Adept at translating business challenges into actionable product improvements and strategic solutions.
  • Dealing with ambiguity: Comfortable with change, uncertainty, and innovation, thriving in a fast-paced environment.
  • Tech-savvy: Quick to learn and navigate new systems and technologies, enabling clients to fully utilize our solutions.
  • Language Proficiency: Fluent in both German (this is a must have as you will work with German speaking customers) and English, enabling you to support our DACH clients effectively.


THIS IS US

Effectory is Europe’s leading employee feedback solution. With our platform, HR and management we collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 200 specialists in Amsterdam and Munich support more than 1,200 organizations in 110 countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor-made for strategic HR.


Effectory’s mission

We are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people-oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission.


THIS IS WHAT WE OFFER

  • Competitive salary (the range for this position is around: € 45.000 - € 68.000 gross a year, depending on your experience).
  • Bonus scheme up to 3 months of salary.
  • 30 holidays for FTEs, and flexible public holiday options
  • A fun and interactive onboarding program to get to know our company and some of your new colleagues
  • A learning budget to spend on your own personal development. 
  • We also provide extensive professional and personal development opportunities, and also organize yearly summer and winter schools
  • Flexible working: you will be able to work max 60% of your contract hours from home (or any other location in the Netherlands and/or Germany)
  • Budget to set up your home office
  • Yearly Body & Mind budget to spend on anything that energizes (or relaxes) you
  • Annual company events, such as our Christmas party, Oktoberfest & the legendary Big Day
  • Additional monthly compensation for working from home
  • The option to work abroad for up to 4 months, and to take an unpaid sabbatical
  • You get your birthday off work, and can also take a day to volunteer for a cause of your choice


THIS IS HOW IT WORKS

1. You want this job: submit your application via the link below

2. We are intrigued: we make a phone call to further introduce yourself and ask questions 

3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better 

4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling 

5. We want to see you in action: you complete a case/assessment

6. The final hurdle: we agree on terms & conditions, we sign, and you start!


#LI-Hybrid

Hybrid
  • Munich, Germany
€45,000 - €68,000 per year
Customer Success

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